Head of Revenue Operations
Job Description:
The Head of Revenue Operations serves as a vital strategic ally to our Sales, Finance, and Executive teams. This role is essential to our continued growth, leveraging data analytics, financial modeling, and change management to sharpen our sales strategy. You will collaborate directly with Senior Leadership, offering the critical visibility and insights needed to navigate our pipeline, forecasts, and overall performance.
As a proactive and insightful leader, you will own the end-to-end revenue operations at Smart Panda Tools. Beyond strategy, you will ensure operational stability by overseeing contracts, invoicing, and maintaining a seamless bridge to our accounting department.
Why Join Us?
Smart Panda Tools builds the enterprise infrastructure that higher education institutions rely on to modernize transcript evaluation, automate credit articulation, and protect their academic authority. Our Student Mobility Suite is used by nearly 200 universities to process millions of transcripts without replacing the systems those institutions already depend on.
We are a team of higher education veterans, engineers, and enrollment operations experts. Many of us have sat in the Registrar’s chair, managed enterprise IT systems, and built the infrastructure to connect them. We build the technology we wish we had.
The people who thrive here care deeply about operational detail and student outcomes. They want to understand why institutions work the way they do before building something to improve it. They bring strong opinions while remaining curious, and design for the specific rather than the generic.
Administrative friction should never obstruct the path to great education. If that resonates, we’d like to work with you.
Key Responsibilities:
- Drive Strategic Insights: Perform deep quantitative and qualitative analyses—including market sizing, trend tracking, and competitive landscape reviews—to influence high-level decision-making.
- Model for Growth: Build the financial and business models that shape our acquisition and retention efforts, from go-to-market and channel distribution to segmentation and sales strategy.
- Execute from Vision to Action: Convert broad strategies into actionable business initiatives. You will lead cross-functional projects, developing the tools necessary to measure success and iterate for improvement.
- Lead Annual Planning: Play a central role in designing compensation structures, managing quotas and territories, and guiding the organization through change management.
- Manage Commissions: Oversee the commission lifecycle, including calculations, reconciliations, and resolving inquiries from the Sales team.
- Optimize the Tech Stack: Act as the primary administrator for tools like Pipedrive, ensuring our team uses resources efficiently. You will provide ongoing training, document best practices, and troubleshoot technical hurdles.
- Scale Our Infrastructure: Evaluate and recommend new technologies that align with our sales goals and subject matter expertise.
- Communicate with Impact: Create streamlined, high-quality reports and presentations tailored for leadership meetings and Quarterly Business Reviews (QBRs).
- Maintain Operational Excellence: Directly handle CRM data integrity, customer invoicing, and contract distribution.
Capabilities and Attributes:
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- Strong problem-solving skills across frontend and backend development
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- Ability to collaborate effectively with cross-functional teams
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- Comfortable working independently and delivering solutions end-to-end
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- Continuous learning mindset and attention to quality and maintainability
Requirements:
- Experience: 5+ years in SaaS-focused finance, operations, or analyst roles, with a heavy emphasis on reporting. Ed-Tech is preferred.
- Modeling Skills: Proven ability to construct and refine sophisticated, weighted forecast models.
- CRM Proficiency: 3+ years of experience managing Pipedrive or a comparable CRM.
- Technical Depth: Advanced Excel skills and a strong grasp of standard forecasting methodologies and KPIs.
- Communication: Exceptional presentation skills, with the ability to translate complex data for non-technical stakeholders.
- Problem Solving: A track record of managing ambiguity and successfully prioritizing concurrent projects under tight deadlines.
- Education Market: Experience working within the Education sector is a significant plus.
- Education: Bachelor’s degree or higher.