Smart Panda Tools - Privacy Policy
Smart Panda Tools LLC — smartpandatools.com
Last update: October 9, 2026
This Privacy Policy applies to smartpandatools.com (“Smart Panda Tools”). The respect of your private life is of the utmost importance for Smart Panda Tools LLC, which is responsible for this website. Personal information processed in the Smart Panda Tools services (the “Services”) on behalf of a customer (a “Customer”) is governed by that Customer’s agreement with Smart Panda Tools LLC, the applicable data processing agreement (“DPA”), and the Family Educational Rights and Privacy Act, 20 U.S.C. § 1232g (“FERPA”), and not by this Privacy Policy.
This Privacy Policy explains how your personal information is collected and processed, your rights regarding that information, who is responsible for processing it, to whom it may be transmitted, if applicable, and the website’s policy regarding cookies. “Personal information” means any information that could identify you, such as your name, mailing address, email address, location, and IP address, and is used as a synonym for “personal data” within the meaning of Regulation 2016/679 of the European Union (General Data Protection Regulation).
This Privacy Policy complements the Terms and Conditions available at: https://smartpandatools.com/terms
1. COLLECTION OF PERSONAL INFORMATION
We collect the following personal information:
- Last name
- First name
- Mailing address
- Postal code
- Email address
- Phone and/or fax number
The personal information we collect is collected through the methods described below.
2. FORMS AND METHODS OF COLLECTION
Your personal information is collected through website registration forms, order forms, and survey forms.
We use the collected data for order tracking, special offers, statistics, contact, and website management.
3. INTERACTIVITY
Your personal information is also collected through interactivity between you and the website, including correspondence and information for promotional offers. We use this information for statistics, contact, and website management.
4. COOKIES AND LOG FILES
We collect information through log files and cookies. These allow us to process statistics and traffic information on the website, ease navigation, and improve your experience.
Under the General Data Protection Regulation (European Regulation 2016/679), the use of cookies and log files that involve saving and analyzing personal information requires your consent. Your consent is considered valid for a maximum period of thirteen (13) months, after which we will ask again for your consent to save cookies and log files on your hard disk.
a) Cookies used by the Website
The cookie files used by the website may include IP address, pages visited and queries, and day and time of connection. These files are used to improve service and provide a personalized welcome, support order tracking, and conduct statistical surveys.
b) Objection to the Use of Cookies and Log Files
You have the right to object to the recording of cookies and log files by configuring your web browser. Once you have deactivated cookies and log files, you may continue using the website; however, any malfunction resulting from this deactivation may not be considered our responsibility.
5. SHARING OF PERSONAL INFORMATION
We share personal information only (a) with service providers that process it on our behalf under written terms requiring them to protect it and to use it only to provide services to us, and (b) when required by law, such as to comply with a subpoena, court order, or other legal process. Our service providers include Amazon Web Services, which hosts the website (see Section 7), and providers of artificial intelligence services, which receive only de-identified data and do not use it to train their models.
6. STORAGE PERIOD OF PERSONAL INFORMATION
The Controller will keep the entirety of the personal information collected through the website in its computer systems, under reasonable security conditions, indefinitely. Personal information processed in the Services on behalf of a Customer will be returned to that Customer or destroyed when that Customer’s agreement with Smart Panda Tools LLC ends, in accordance with that agreement and the DPA.
7. HOSTING OF PERSONAL INFORMATION
This website is hosted in the AWS US East (Northern Virginia) (us-east-1) and US East (Ohio) (us-east-2) regions. For support or inquiries regarding the hosting infrastructure, you may contact Amazon Web Services via its official support portal.
Personal information we collect and process is transferred to the United States of America. The transfer of personal information outside of the European Union is justified because the personal information is stored on our servers in the United States of America, where Smart Panda Tools LLC websites are hosted.
8. CONTROLLER
The Controller is Smart Panda Tools LLC and may be contacted at [email protected] or 1-855-797-2632. The Controller is in charge of determining the purposes for which personal information is processed and the means used for such processing. For personal information processed in the Services on behalf of a Customer, that Customer is the controller, and Smart Panda Tools LLC processes that information only on that Customer’s behalf and instructions.
The person responsible for processing personal information undertakes to protect the personal information collected, not to transmit it to third parties without your having been informed, and to respect the purposes for which the information was collected. The Controller also undertakes to notify you in the event of rectification or deletion of personal information, unless this entails disproportionate formalities, costs, or procedures. If the integrity, confidentiality, or security of your personal information is compromised, the Controller undertakes to inform you by any means.
9. RIGHT OF OBJECTION AND WITHDRAWAL
You have the right to object to the processing of your personal information by the website (“right of objection”). You also have the right to request that your personal information no longer appears, for example, in a mailing list (“right of withdrawal”). To exercise these rights, you must submit a request to the Controller at the email address indicated above.
10. RIGHT OF ACCESS, RECTIFICATION, AND REMOVAL
You have the right to consult, update, modify, or request the removal of information about you by submitting a request via email. If you have a personal account, you may request its removal by sending an email to the data controller that contains the information on the account.
11. GENERAL PRINCIPLES RELATING TO THE COLLECTION AND PROCESSING OF PERSONAL DATA UNDER EUROPEAN REGULATION 2016/679
In accordance with Article 5 of European Regulation 2016/679, the collection and processing of your personal data comply with the principles of lawfulness, fairness, transparency, limited purposes, data minimization, integrity, and confidentiality.
To be lawful and comply with Article 6 of European Regulation 2016/679, collection and processing will only occur if one of the following applies: you have given express consent; processing is necessary for performance of a contract; processing is necessary for compliance with a legal obligation; processing is necessary to protect your vital interests or those of another physical person; processing is necessary for a task carried out in the public interest or in the exercise of official authority; or processing is necessary for the legitimate interests pursued by the Controller or a third party.
12. DATA PROTECTION OFFICER PURSUANT TO EUROPEAN REGULATION 2016/679
Wade Coombs has been appointed as the Data Protection Officer (“DPO”). The purpose of the Data Protection Officer is to ensure the successful implementation of the applicable European legislative provisions relating to the collection and processing of personal data. The Data Protection Officer may be reached by email at dpo@smartpandatools.com.
13. ADDITIONAL RIGHTS PURSUANT TO EUROPEAN REGULATION 2016/679
In accordance with European regulation relating to the processing of personal data, you have additional rights. In order for the Controller to grant your request, you must provide your first and last name, email address, and, if relevant, personal account or subscription information. The Controller must answer your request within thirty (30) days.
You have the right to request the portability of your personal data held by the website to another site by sending an email to the data controller containing the information on the account. You also have the right not to be subject to a decision based solely on automated processing if the decision produces a legal effect concerning you or significantly affects you. If the Controller does not answer your request, you wish to challenge the decision, or you believe one of your rights has been infringed, you have the right to submit a complaint to the competent authority.
14. SECURITY
Personal information we collect is stored in a secured environment. People working for us are obligated to respect the confidentiality of your personal information.
To help ensure the security of your personal information, we use TLS 1.2 or higher to encrypt data in transit, AES-256 encryption for data at rest, role-based access controls, audit logging, network surveillance software, automatic backup, digital certificates, usernames and passwords, and firewalls. Our security controls are audited under SOC 2 Type II.
We are committed to maintaining a high degree of confidentiality by integrating the latest technological innovations that allow us to help ensure the confidentiality of your transactions. Nevertheless, no mechanism can ensure complete security, and transmitting personal information on the Internet always entails a certain level of risk.
15. PERSONAL DATA OF MINORS UNDER EUROPEAN REGULATION 2016/679
In accordance with Article 8 of Regulation 2016/679, only minors over 15 years of age may consent to the processing of their personal data. If you are under the age of 15, the consent of a legal representative is required for your personal data to be collected and processed. We reserve the right to verify by any means that you are over 15 years of age or that you have obtained the consent of a legal representative before using our website.
16. CHANGES TO OUR PRIVACY POLICY
Our Privacy Policy may be viewed at all times at https://smartpandatools.com/privacy-policy. We reserve the right to modify our Privacy Policy to guarantee compliance with applicable law. You are therefore invited to regularly consult our Privacy Policy to stay informed of the latest changes. In the event of a substantial change, policy updates will be emailed to users via their communication email.
17. ACCEPTANCE OF OUR PRIVACY POLICY
By using our website, you certify that you have read and understood this Privacy Policy and accept its conditions, including conditions relating to the collection and processing of personal information and the use of cookies.
18. APPLICABLE LAW
We are committed to respecting the legislative provisions specified in FERPA, where applicable; other applicable United States federal and state privacy laws; the Personal Information Protection and Electronic Documents Act, SC 2000, c 5; the Act Respecting the Protection of Personal Information in the Private Sector, CQLR c P-39.1; and the General Data Protection Regulation, Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, concerning the protection of natural persons with regard to the processing of personal data and the free movement of such data, and repealing Directive 95/46/EC.